Refund policy

Complaints
In the unlikely event that you are not satisfied with the product, based on that there is something wrong with the product (an error), you have a right to get a discount or cancel the purchase compliant with the Norwegian Cancellation Act. The deadline for making the complaint is normally 2 years after receiving the goods. In order to make you complaint valid, we must be informed within a reasonable time frame after you are aware or should have been aware of the error with the product. If you have informed us within two months after you have been made aware or should have been aware of the error, this is always within a reasonable time frame. The rules concerning complaints can be found in the Norwegian Cancellation Act. In the unlikely event of any disputes whitestory.no will follow the decisions made by The Norwegian Consumer Disputes Commission.

Right of withdrawal
The consumer can, without any reason, can within 14 days after we have fulfilled our duties of informing, compliance with the Norwegian Cancellation Act, exit the agreement made with us. The deadline is 12 months after the original 14 days deadline if information regarding the right to withdrawal has not been given. The consumer must inform us if the right to withdrawal shall be used. The deadline is adhered to if the message has been sent within the deadline. There is no formal requirements to the format of the message, however it should, for evidentiary reasons, be given in writing. If the terms for the right of withdrawal are fulfilled, we are obligated to refund the purchasing amount of the product.

The cost of returning the product(s) must be covered by you, unless we have not acted in compliance with the agreement, or if we have sent a replacement product for any reason.

The right of withdrawal is only valid, if the product is returned in the same conditions as when you received it, that is in the original and unharmed packaging, and the products is in unused condition. We will be able to demand a compensation if you have used or examinated the product in a way that exceeds normal and necessary examination. 

When returning products received outside Norway
The above applies, however DDP expenses will not be refunded by us.

Refund when using the right or withdrawal
Refunds are made within 5-10 business days after we have received the product returned. It takes 5-10 business days from the we refund the amount to the amount is deposited to the account connected with the debit/credit card used in the transaction.

Returning product(s) 
All returns must be sent to:

Whitestory AS
Postboks 3172 Elisenberg
0208 Oslo
Norge

Any additional costs related to that the products have been sent to the wrong address or in a way that does not comply with the rules right of withdrawal or complaints, will be charged you. We can charge you by reducing the amount that is to be refunded by you with an amount that covers additional costs that have occur ed. 

If you have any questions please contact us by e-mail: hilde@whitestory.no.

Fee for not picking up your ordered shipment(s)
If you do not pick-up the shipment you have ordered, and do not inform us that you want to you use your right of withdrawal, you will be charged with a fee of 498 NOK in Norway / 1499 NOK (for all other countries) for shipments not picked-up by you. We can charge you by reducing the amount that is to be refunded by you with an amount that covers additional costs that have occur ed.