Terms for Whitestory & Friends (Whitestory AS)
These terms apply to all sale of products and services from www.whitestory.no to consumers. These terms together with your order, confirmed through an order confirmation, account for the total contract basis for your purchase. In order to shop at www.whitestory.no you must be 15 years or older.
The Seller is: Whitestory AS, Eckersbergs gate 4, 0266 Oslo, Norway, registered in The Brønnøysund Register Centre with organisation number 917 720 827, e-mail address: email@example.com, and will in the following be named as «Whitestory», «Whitestory & Friends», «we» or «us». The Buyer is: the person specified as the the buyer in the order, and will for the following be named as “you”, “your” or “yours”.
2. Order and agreement process
Your order is binding when the order is registered on our server (computer). At the same time your order is binding for us, as long as it does not deviate from what has been offered in our online shop, our marketing or in another way. At the same time you have the right to leave the order, according to Norwegian Cancellation Act, see below. When we receive your order, we will confirm your order and automatically send an order confirmation to you. Please note that the order conformation might be marked as spam in your e-mail filter. Read carefully through the order confirmation when you receive it, and check that the order confirmation is in compliance with your order. Deviations between your order and the order confirmation is regarded as new offer from us, as you can either accept or refuse. Nevertheless, you have the right to receive you original offer, as long as it is compliant with what we have offered. Exceptions might occur, see point 3.
3. Information given through the online shop / sold out products
We strive for giving our customers as precise information about our products as possible. Mistakes might however occur, which might result in us not being able to deliver according to information given through our website, marketing or in any other way.
Sales apply as long as the goods is in our online stock or within a limited period of time.
We reserve the right to cancel your order, or parts of your order, if the products is out of stock. In situations when the product is out of stock, you will be notified, in some circumstances along with information about what we can offer you instead. You will be given the opportunity to accept our new offer along with the changes compared to your order, or the option to cancel the order.
We reserve the right to cancel orders, that are meant for resale.
4. Prices and orders to addresses outside of Norway
All prices in Euro, as long as you are not on present in Norway, is without Value Added Tax (VAT) and given in Euro (EUR)
The total price of your order that is payed to us will occur before you pay in EUR. When the product(s) arrive in your country, relevant taxes and import duties for your specific country will occur, and might increase the total cost of your order. These additional costs must be paid by you, and we are s not responsible for paying these. You have no right to make us pay these additional costs that might occur. Expenses related to VAT and customs will not be refunded by us. In some countries it might be possible to get parts of the expenses refunded.
For Sweden: read more about import and tax rules for Sweden.
If you are in Norway prices will be including VAT. If you order to an address in Norway, from outside Norway, VAT will be added before you pay. In these two circumstances no extra costs related to VAT or other taxes will occur after you have paid for your product(s).
We reserve the right to change prices of products involved in campaigns as such. Any changes in prices that occur after you have ordered and that are not subject errors (see below) do not have retroactive force. In the case there is any wrong information of significant impact communicated by us in advertisements and/or in our web shop that are larger than 15% of normal retail price, we can unilaterally change, delete or reject orders. This applies even though you have received your order confirmation etc. These kinds of errors must be corrected within a reasonable time frame.
Whitestory AS sets the currency rate for NOK / EUR used to convert the price from NOK to EUR and a rounding rule is based on a standardised function. The currency rate set by our payment service provider is not something we have control over, and we can not be held responsible if you claim that they are not reasonable.
Shipments to outside Norway, but in Europe, will sent by Bring PickUP Parcel. You will be notified via a Text message (SMS), e-mail or by a letter in your mailbox when the shipment has arrived at you pick-up point.
In Norway products are send with Bring, either for home delievery (“På døren”) (“Delivered at your door”) or for “Hent varene selv” (“Pick-up the goods”) at your Postal office or Post-in-store (called Klimanøytral servicepakke). Both alternatives are with tracking.
Home delivery (“At your door”): is delivered at your home between 5 and 9 PM in cities and small towns, and between 8 AM and 9 PM in other locations. As long as you have given the correct telephone number and e-mail adders you notified in good time concerning the day and time of the arrival of your order. In addition you will be notified again if the shipment is loaded on a car/truck for delivery the same day. The driver will call 30 – 60 minutes before arriving. You can change the delivery day when the order is being tracked (does not apply for local orders). If the shipment cannot be delivered, it will be sent to your local pick-up point (Postal office or Post-in-store). The shipment can be tracked through its tracking number.
“Pick-up the goods” (Klimanøytral servicepakke): if you have entered the correct telephone number, you will be informed when the shipment has arrived at your local Postal office or Post-in-store, which you chose when ordering.
6. Payments with debit/credit card
When ordering you can only pay with a debit/credit card. For information concerning refunds, se point 10 below concerning right of withdrawal.
7. Dispatch of your order / Delivery
Orders will be send within two business days. Shipment in Norway costs 99 NOK per shipment for for “Pick-up the goods” and 129 NOK for Home delivery. Outside Norway (within Europe) the cost is 199 NOK (around 20 EUR) per shipment.
If you have not received any notification that your shipment has arrived at your pick-up point within 10 days / 14 days outside Norway, please contact us per e-mail: firstname.lastname@example.org.
Whitestory AS is responsible for the personal information you as a customer gives us. This information is used on order to give you as good service as possible and so that you can receive information and offers from us. Privacy information is treated in compliance with law concerning privacy and GDPR.
Inquires regarding Policy can be sent to us via e-mail: email@example.com.
In the unlikely event that you are not satisfied with the product, based on that there is something wrong with the product (an error), you have a right to get a discount or cancel the purchase compliant with the Norwegian Cancellation Act. The deadline for making the complaint is normally 2 years after receiving the goods. In order to make you complaint valid, we must be informed within a reasonable time frame after you are aware or should have been aware of the error with the product. If you have informed us within two months after you have been made aware or should have been aware of the error, this is always within a reasonable time frame. The rules concerning complaints can be found in the Norwegian Cancellation Act. In the unlikely event of any disputes whitestory.no will follow the decisions made by The Norwegian Consumer Disputes Commission.
10. Right of withdrawal
The consumer can, without any reason, can within 14 days after we have fulfilled our duties of informing, compliance with the Norwegian Cancellation Act, exit the agreement made with us. The deadline is 12 months after the original 14 days deadline if information regarding the right to withdrawal has not been given. The consumer must inform us if the right to withdrawal shall be used. The deadline is adhered to if the message has been sent within the deadline. There is no formal requirements to the format of the message, however it should, for evidentiary reasons, be given in writing. If the terms for the right of withdrawal are fulfilled, we are obligated to refund the purchasing amount of the product.
The cost of returning the product(s) must be covered by you, unless we have not acted in compliance with the agreement, or if we have sent a replacement product for any reason.
The right of withdrawal is only valid, if the product is returned in the same conditions as when you received it, that is in the original and unharmed packaging, and the products is in unused condition. We will be able to demand a compensation if you have used or examinated the product in a way that exceeds normal and necessary examination.
When returning products received outside Norway
The above applies, however expenses related to VAT and customs in the country where the products have been received will not be refunded by us. It might however be possible to get these or parts of these costs refunded from local authorities. For instance in Sweden, this is possible. More information can be found about this can be found on the Swedeish Tullverket website. Click “Jag ska returnera en vara”. Whitestory will send needed documentation as soon as we have received the product and checked that it is in a conditions as described in point 9 above. Reference is also made to point 4 above.
Refund when using the right or withdrawal
Refunds are made within 105 business days after we have received the product returned. It takes 5-10 business days from the we refund the amount to the amount is deposited to the account connected with the debit/credit card used in the transaction.
All returns must be sent to:
Eckersbergs gate 4
Any additional costs related to that the products have been sent to the wrong address or in a way that does not comply with the rules right of withdrawal or complaints, will be charged you. We can charge you by reducing the amount that is to be refunded by you with an amount that covers additional costs that have occur ed.
If you have any questions please contact us by e-mail: firstname.lastname@example.org.
Fee for not picking up your ordered shipment(s)
If you do not pick-up the shipment you have ordered, and do not inform us that you want to you use your right of withdrawal, you will be charged with a fee of 498 NOK in Norway / 1499 NOK (for all other countries) for shipments not picked-up by you. We can charge you by reducing the amount that is to be refunded by you with an amount that covers additional costs that have occur ed.
11. Wrongful use of our products
We cannot be held responsible for wrongful use of our products, as rightful usage does not lead to any health risks. The products must not under any circumstances be exposed to extreme heat or flames, and must be washed/cleaned as recommended on www.whitestory.no. If washed in any other way than recommended by us, or if there is no recommendation for your product, we can not be held responsible in any way for the consequences in wrongful washing/cleaning.